help desk

help desk

Description

MMG offers unlimited 24x7 Live Help Desk support as a core feature in our Support365® managed IT service plans. And, we guarantee when you call our Help Desk you'll be speaking to a live technical consultant within 60 seconds. Let the professionals solve your problems so you can focus on growing your business.
Benefits of MMG 24X7 Help Desk Services:
  • Knowledgeable, certified, US-based in-house staff
  • 24x7 coverage capability
  • Online live support featuring DesktopStreaming™
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • On-site escalation support available
  • Branded customer satisfaction (CSAT) surveys

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